Possible perma-ban

[Tryingtoshareafilewithfriends]

I think my account is permanently banned from sharing links because I just started using dropbox again after years of no usage or just local file storage and when I wanted to share a folder today no-one could access the folder after seeing a 404 error. In the past (speaking of 6+ years ago) there were some .exe files shared on this account as far as I remember so maybe this is the reason. Is it possible that this ban can be undone/lifted?

Thanks in advance!

(Using Dropbox Basic btw)

[Walter]

Hey @Tryingtoshareafilewithfriends, sorry to hear about this.

Can you clarify how long has it been since you first got this error when trying to share a link to your files or folders?

Did you get an email from Dropbox informing you about this perhaps?

Let me know what you find!

[Tryingtoshareafilewithfriends]

Hi Walter,

Thank you for responding to my post.
The first encounter was today when I tried to share my vacation pictures with my friends. I've tried searching my inbox for previous e-mails about any possible ban from Dropbox but couldn't find anything specific. It seems weird to me that I could be temporarily banned because I just started using this account again for sharing files.

Best Regards

[Hannah]

Hey @Tryingtoshareafilewithfriends, thanks for the update. 

Can we reach out to you via email, so we can check this out internally?

[Tryingtoshareafilewithfriends]

Hi Hannah,

Ofcourse.

Best Regards.

[Walter]

Hey @Tryingtoshareafilewithfriends, sorry to jump in here, but I just wanted to mention that I've just followed up via email. 

Please have a look at your inbox and we'll take it from there.