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merk's avatar
merk
Helpful | Level 6
6 years ago
Solved

Ridiculously slow upload speeds both when using the desktop app, and website.

I've tried uploading through the website and using the windows app.  In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's s...
sync
upload
  • merk's avatar
    merk
    6 years ago

    I think I found a solution for myself. I noticed that on my laptop, on the same network as my PC, even if connected via wifi, i was getting faster speeds. Did some googling and I found a network setting that when i adjusted it, improved my network speeds overall.

    If you open a command prompt with admin priviledges, run the command

    netsh interface tcp dump 

    is autotuninglevel=disabled? if so try this

    netsh int tcp set global autotuninglevel=normal

    then try uploading or downloading and see if you get better results.

lady8jane's avatar
lady8jane
New member | Level 2
2 years ago

It is currently almost impossible to upload a file to my Dropbox account. It gives me a 17 hours timeframe to upload a 76mb file and the upload still sits at 0mb/76mb after 5 minutes. I only use a few GB of my 2 TB (Dropbox Plus) storage so it can't be an issue with my account.

 

I do not use the app, I upload on desktop computer natively through a browser. So far I have tried Chrome, Mozilla, and Edge, and have also restarted my computer several times. Nothing helps. This started first yesterday and hasn't gotten better today.

 

I have also tested if this is an issue with my connection and it clearly isn't. I was able to upload the very same file to Google Drive within minutes.

 

In addition to this everything on my Dropbox account is super slow atm. Opening it up, clicking on various subfolders, even opening my settings.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey lady8jane, thanks for bringing this to our attention.

 

It's strange that you see this in multiple browsers, but can you also try using a private browsing/incognito window, without any extensions enabled, to see if it helps?

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