Selective Sync not showing all folders

[John A.14]

Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.

[rodpaul]

Thanks for the suggestion, this didn't help. Still can't see "Users" or get to subfolders.

[JasonWTW]

I am having the same problem,

my selective sync started not showing all folders recently
tried to restart Dropbox, didn't help
tried to unlink Dropbox, and link again, didn't helo
tried to uninstalled Dropbox and install again
fine, now it's downloading ALL my files on Dropbox to my local drive....

it seems this problem has been a while,

Is there any dropbox engineer trying to fix it?

[odessavid · Accepted solution]

We had same problem. Here is solution

1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

https://www.dropbox.com/download

[JasonWTW]

Yup, this worked!

I reported this issue to Dropbox support, and they taught me exactly what you said.

Thanks!

[Jane]

Hey odessavid, 

Thank you for the heads-up on that, much appreciated. 

Usually, upgrading to the latest stable version or downgrading to the stable version if you are on a testing beta build will resolve any Selective Sync issues you may have experienced. 

If you need to ask more about it, please let me kow in your reply!

Kind Regards, 

JaneA

[dtfamily]

---

@odessavid wrote:

We had same problem. Here is solution

1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

https://www.dropbox.com/download

---

Hi, I'm having the same problem not syncing a folder.  I checked the settings, and I am not a beta tester.  Not sure where to go from here...  please help!!!

[Mark]

Not syncing a folder is a very different issue to it not appearing in the Selective Sync drop down dtfamily. Could you explain whats happening?

[dtfamily]

Sorry, sure.  I have a folder labeled "_Programs" in my C: drive on my computer.  It does not show up at all under the folders to sync under "Selective Sync" in Dropbox.  Does this help?  Thx!

[Mark]

Can you please start a new thread so as not to confuse things on here 🙂

[dtfamily]

Sure- just getting used to this thread.  Would I need to start it over, or is there an option to change this to a new thread.  Sorry for the dumb question- thanks!