Shared Folder won't let me add it to my account, it requests access.

[jtpdev79]

Someone shared a bunch of documents with me, my email address. The email address is correct. I received the email saying:

Hi Jon Doe,

_____________ (xxxx@gmail.com) invited you to view the folder " abc" on Dropbox.

To get started, add this to   Jon Doe  (your member folder).  Learn More (Link)

Add my member folder (Link)

Preview this Folder (Link)
Enjoy!
The Dropbox team

When I click on the "Add my member folder link, it takes me to a page that says Request Access. 

MyEmailAddress# was given access, but you’re signed in as MyEmailAddress.

This makes no sense.  They used the correct email address. I am signed in as that email address, but says I am not.

What's going on?

[Megan]

Hi @jtpdev79, let's jump into this!

In your message, member folder was mentioned, which makes me believe that the shared content is coming from a Business team, right? 

If you access your Dropbox settings online, do you see the same email, and account name used there? If the name is different, that could indicate a different Dropbox account altogether. 

Also, what type of plan do you use on your end? Have you also tried to request access to said folder? 

Let me know more!