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Re: Sharing is not working after I hit send

Sharing is not working after I hit send

Mike4500
Explorer | Level 3

Why are the recipients not receiving my shared files?

9 Replies 9

Jackson
Dropbox Staff

Hello @Mike4500, sorry to hear about your sharing issue.

 

Since Dropbox has a few different ways to share files (Shared folders, Dropbox Transfer, Shared links), can you please send me the steps you take to share the files?

 

Thank you!


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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Mike4500
Explorer | Level 3

I think I clicked Share, then selected Dropbox Transfer, clicked Create Transfer, clicked Send email in blue box, entered the recipient's email address and a brief message and lastly I clicked the blue SEND button.  Thank you.

Jay
Dropbox Staff

Hi @Mike4500, thanks for bringing this to our attention.

 

Is the Transfer still active on your Dropbox account itself? Have the other users checked their spam folders in case the email went there?

 

Could you ask them to add no-reply@dropbox.com to their contacts list and try sending the transfer again?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Mike4500
Explorer | Level 3

I have done all that and it still does not work

Hannah
Dropbox Staff

Hey @Mike4500, sorry to jump in here.

 

Are you receiving the confirmation email on your end that you created the transfer?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Mike4500
Explorer | Level 3

Yes plus a series of emails from Dropbox alerting me that there have not been any downloads yet.  I did get it to work for one party when I resent using my Gmail.com address rather than comcast.net

Hannah
Dropbox Staff

Hmm, it doesn't really have to do with your email address, as those emails are sent to the recipients by Dropbox, not directly by you.

 

If instead of typing their email address, you copy and send them the link for the transfer, are they having any issues with that?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Mike4500
Explorer | Level 3

They finally found my messages in their JUNK file.  All is now OK

Hannah
Dropbox Staff

Happy to hear that, Mike!

 

If you need anything else, make sure to let us know.

 

Have a great weekend!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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