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I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!
Help!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the quick reply Jay.
The problem has been solved, restarted my computer twice and then it was working again. Strange but everything is A ok now.
THanks again!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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hello I have the same problem no smartsync option when I right click-
there are green ticks dropbox is up to date and i have rebooted sevral times outlook 365
what can I do
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay:
I have been added to a dropbox business plan.
I do not have the smart sync option.
I have rebooted my computer as indicated above, I still do not have the option.
Help.
Thanks.
Sabrina
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I have the same problem: Smart Sync not showing in context menu. I have Windows 10 and a Dropbox Professional subscription and have restarted several times.
Sorry to hear about this @IrisDR.
At first, can you please forward me a screenshot of what options you get when you right click on your Dropbox files so I can have a better look into this?
Also, can you check the desktop app's preferences and specifically the 'Sync' tab? Do you, by any chance, see an option to 'opt into' using Smart Sync?
Let me know what you find and we'll take it from there. Thank you!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!