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Syncing is stuck on a Mac. What could be the culprit here?

Syncing is stuck on a Mac. What could be the culprit here?

robynphd
Explorer | Level 4
Go to solution

I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox folders. I have tried the following:

1) stopping the sync and restarting...nothing changed

2) stopping dropbox and reloading exising app...nothing changed

3) updated dropbox and loaded it on computer...nothing changed

HELP...this is occupying valuable CPU bandwidth and slowing my computer down.

Screen Shot 2019-10-31 at 11.21.04 AM.png

30 Replies 30

Jane
Dropbox Staff
Go to solution
Thanks for trying our suggestions @HipstarSounds!
 
Can I have you unlink & relink your account on this device once as the best next step to re-create the local database
 
If this doesn’t give us the expected results, could you include a screenshot (omitting personal info) in your next message for me showing me what’s your current sync status
 
Give me a nudge when you’re ready to continue looking into that!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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    Jane Dropbox Staff
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