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The program doesn't work. Captures are zero bytes and won't preview.

The program doesn't work. Captures are zero bytes and won't preview.

Paul47
New member | Level 2

Cannot access screencapture in "Capture" folder. File is zero bytes. Will not open. 

4 Replies 4

Megan
Dropbox Staff

Hi @Paul47, welcome to our Community! 

 

Do you have issues opening all of your Capture files whether they are old or new? Let me know if you get any specific errors, when you try to open these files. 

 

If you have any screenshots, feel free to share them with us. 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Paul47
New member | Level 2

File opens in Mac preview but cannot be used in other programs. I don't have time to troubleshoot but thanks for your reply. I have uninstalled the program. Feel free to close this thread.

Megan
Dropbox Staff

If you ever want to look into this more closely, feel free to respond back to me @Paul47.

 

I'll be more than happy to help!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Paul47
New member | Level 2

Will do. Thank you.

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    Paul47 New member | Level 2
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    Megan Dropbox Staff
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