Forum Discussion

mykle's avatar
mykle
Helpful | Level 5
3 years ago

Unable to change Folder membership.

Im trying to add an external user to a folder within our team folder. This is a partner that we wish to grant access to a specific folder that has a natural place inside a larger project. When I clic...
dropbox business
Share
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey mykle, thanks for bringing this to our attention.

 

Is it possible that you were signed in to another member's account at the time you tried to change these settings?

 

If not, can you try from another browser or a private browsing window, to see if that helps?

 

You can also try the "content" tab in your admin console, to see if you can share the folder from the "manage" button there.

 

Let me know how it goes.

  • mykle's avatar
    mykle
    Helpful | Level 5
    3 years ago

    I think I solved it by going to the folder menu in the admin console.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the update, if you any further questions, please let us know.

       

      Enjoy your weekend!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!