Forum Discussion

mykle's avatar
mykle
Helpful | Level 5
3 years ago

Unable to change Folder membership.

Im trying to add an external user to a folder within our team folder. This is a partner that we wish to grant access to a specific folder that has a natural place inside a larger project. When I clic...
dropbox business
Share
stefanp1's avatar
stefanp1
New member | Level 2
3 years ago

same problem here. using other browsers (chrome/firefox) did not work


it worked until recently, now all folders that I set up specifically for collaboration with externals show only the option "only team members" and I cannot change (same in admin console under "content"). 


also here I am the admin and general sharing settings are set to "Team + approved".

 

 

 

plase advise

Gabriele-Luxembourg's avatar
Gabriele-Luxembourg
Explorer | Level 3
3 years ago

Hi,

 

 I have the same issue; it worked well till a few weeks ago. I cannot change membership, which is not stuck to "Only Team Member" (that pop down, doesn't pop at all), and this seems to be the root cause of the fact I cannot invite external anymore.

 

Going to the admin console to me makes no difference, nor using a private browsing. Please advice, but it seems a bug from your side on setting rights.

 

 

    • Gabriele-Luxembourg's avatar
      Gabriele-Luxembourg
      Explorer | Level 3
      3 years ago

      Dear Jay,

       

      Thanks for your answer. But that is not the case

      The setting is correct; and I am the only admin. Besides, for certain folders I can share with external in the approved list. For me it has to do with the fact that folder membership is frozen to be Only Teams Members (despite the setting says differently). 

       

       

      Best,

      Gabriele

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Is this a normal shared folder, or a team folder on the account? Can you provide any more information on the type of folder, including a screenshot showing the icon next to it?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!