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mykle's avatar
mykle
Helpful | Level 5
3 years ago

Unable to change Folder membership.

Im trying to add an external user to a folder within our team folder. This is a partner that we wish to grant access to a specific folder that has a natural place inside a larger project. When I clic...
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Gabriele-Luxembourg's avatar
Gabriele-Luxembourg
Explorer | Level 3
3 years ago

Dear Jay,

 

Thanks for your answer. But that is not the case

The setting is correct; and I am the only admin. Besides, for certain folders I can share with external in the approved list. For me it has to do with the fact that folder membership is frozen to be Only Teams Members (despite the setting says differently). 

 

 

Best,

Gabriele

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Is this a normal shared folder, or a team folder on the account? Can you provide any more information on the type of folder, including a screenshot showing the icon next to it?

    • Gabriele-Luxembourg's avatar
      Gabriele-Luxembourg
      Explorer | Level 3
      3 years ago

      Dear Noah, 

       

      It's a team folder. 

       

      This folder, however, I am still able to share with an approved non member

      (the email address is yellow) 

       

       

       

      What is puzzling, is that if I chose on another team folder and I try to share

      with same approved non member, I cannot share (the email is red)

       

      Best,

      Gabriele

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        What are the settings for both of those folders, when you click the gear icon?

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