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Unable to open shared folder

Unable to open shared folder

AAA333
New member | Level 2
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I have an empty dropbox and I have been shared a dropbox folder (6GB). However I could not access the folder as dropbox says I do not have enough storage. The owner of the dropbox folder has already paid for the extra storage. Do I need to buy extra storage just to VIEW his dropbox folder, and how to access his folder otherwise? Thank you!

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Thanks for posting on the forum, @AAA333.

 

Your guess is right; if you choose to add a folder to your Dropbox account (even if it’s just for viewing), then this folder will be stored in it, like the rest of your files, taking up space. 

 

If you just need to view this folder, you can ask the owner to send you a shared link with view-only permissions instead, which won’t take up any space from your Dropbox account (in fact, you can even access it without being logged in to a Dropbox account). 

 

They can create a shared link with these steps

 

Hope that helps!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Nancy
Dropbox Staff
Go to solution

Thanks for posting on the forum, @AAA333.

 

Your guess is right; if you choose to add a folder to your Dropbox account (even if it’s just for viewing), then this folder will be stored in it, like the rest of your files, taking up space. 

 

If you just need to view this folder, you can ask the owner to send you a shared link with view-only permissions instead, which won’t take up any space from your Dropbox account (in fact, you can even access it without being logged in to a Dropbox account). 

 

They can create a shared link with these steps

 

Hope that helps!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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