What is the red cross on my files?

[Jean-dominique]

Hello ! Since a week I've got issue with sync files.

I've got a red cross on some files, impossible to have them sync on my other computer.

I've got enough room on Dropbox, files are very small (text).

I don't understand what appened, was working since years !

Some files are working, some others not.

Any cue ?

[Lusil · Accepted solution]

Hi there @Jean-dominique , thanks for checking in with us!

I'd be more than happy to help. 

In general, the red circle with the X means that something is wrong and the desktop app isn’t syncing this file or folder.

Since you've made sure that you've got enough Dropbox storage, this could be because of an invalid character, a permission error, or too many edits are taking place on the file. 

As a first step then, could you check:

• If the files have any incompatible characters listed here in their name? 
• What the Dropbox icon that's next to your computer's clock shows when you hover over it?

Let me know what you find!

[Jean-dominique]

Thanks for your feedback, the issue was a symbol this one / but in the other side.

Thanks ! 

Jdo

[Lusil]

Happy to help, @Jean-dominique ! If anything else pops up, just give me a shout. 

Have a lovely day ahead!