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What is the red cross on my files?

What is the red cross on my files?

Jean-dominique
New member | Level 2
Go to solution

Hello ! Since a week I've got issue with sync files.

I've got a red cross on some files, impossible to have them sync on my other computer.

I've got enough room on Dropbox, files are very small (text).

I don't understand what appened, was working since years !

Some files are working, some others not.

Any cue ?

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
Go to solution

Hi there @Jean-dominique , thanks for checking in with us!

I'd be more than happy to help. 

In general, the red circle with the X means that something is wrong and the desktop app isn’t syncing this file or folder.

Since you've made sure that you've got enough Dropbox storage, this could be because of an invalid character, a permission error, or too many edits are taking place on the file. 

As a first step then, could you check:

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Lusil
Dropbox Staff
Go to solution

Hi there @Jean-dominique , thanks for checking in with us!

I'd be more than happy to help. 

In general, the red circle with the X means that something is wrong and the desktop app isn’t syncing this file or folder.

Since you've made sure that you've got enough Dropbox storage, this could be because of an invalid character, a permission error, or too many edits are taking place on the file. 

As a first step then, could you check:

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Jean-dominique
New member | Level 2
Go to solution

Thanks for your feedback, the issue was a symbol this one / but in the other side.

Thanks ! 

Jdo

Lusil
Dropbox Staff
Go to solution

Happy to help, @Jean-dominique ! If anything else pops up, just give me a shout. 

Have a lovely day ahead! :beers:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropbox Staff
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    Jean-dominique New member | Level 2
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