Why do shared files count against my space use???

[dualice]

Why are files shared with me counted against my space usage? Is this data counted twice? If someone who is sharing files with me is paying for this space, why should I have to pay as well just to access it? I am out of space, I have no intention of buying more space, and yet, when someone shares some files with me, I cannot access them and I am forced to buy space in order to access them. Why is this?

Thank you.

[macyman]

Hi guys...so I have a personal (free version) of dropbox and a person I work with has her own (paid version) of dropbox. Since I am running out of space my colleague sent me an email (subject: colleague shared "XXXX" with you) and the body of the email has an icon "Add to Dropbox". I cannot seem to get this shared folder and I keep getting en error message on my personal dropbox about "running of out storage". How can I use ONLY the shared folder sent by my colleague, seeing as she had the paid version and never runs out of space. Thanks regards Robert

[Mark]

Hi @macyman 

Simply put - you cannot. That isnt how Dropbox works. If you need read/write access to the files you need to also have enough quota. 

If you can do with read only access ask for a shared link instead. 

[macyman]

Hi Mark,

ok what do you mean by "quota"?

[Mark]

The amount of space you have in your account - for a free user probably around the 2gb mark: www.dropbox.com/account/plan 

[Rich]

@macyman 

• https://help.dropbox.com/storage-space/shared-folder-count-against-storage

[macyman]

thanks....I get it now!

[danandjess2000]

I have a Basic account, but someone sharing files with me has an unlimited account. Do I need to upgrade my account to view files they share with me that are above the 2 GB limit of my account?

[Megan]

Hi @danandjess2000, wishing you a great week ahead.

Because the OP expressed the same concern, I've merged your question into this thread.

Feel free to take a look at what has been suggested here, and let me know if you have any questions.

Thanks!

[Veralu]

Hi

My boss recently shared two folders access but every time I tried to get inside the folders is giving me the error of out of space, I don't have anything save on this dropbox I just create this access to be able to see the shared folders. I was able to see them before but last couple of weeks I been getting this message that I have to upgrade in order to have access.

[Mark]

Hi @Veralu 

Shared folders use the quota of everybody, so, if you have a free account you only have 2gb of space (www.dropbox.com/account/plan) then the share is bigger than that you'll get the out of space error - you need to upgrade or get more space.

www.dropbox.com/gs may help 🙂