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error 404 link not found

error 404 link not found

dave54
New member | Level 2
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I am unable to open this link, which a co-worker sent me a month ago...when I click on it says error 404 link not found...please advise how I can get it opened, the co-worker can't find the original link

2 Accepted Solutions

Accepted Solutions

Lusil
Dropbox Staff
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Hey there @dave54
 
If you’re getting a 404 error, it sounds like the shared link may have been either deleted by the sender, or the file/folder associated with the shared link was removed. 
 
For this reason, I’d recommend checking back with the sender for more info on the matter. 
 
Let me know if you have any other questions! :upside_down:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Lusil
Dropbox Staff
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Thanks for the swift reply, @dave54. If the link was deleted, then a new one may be created instead. 
 
If they are unable to create a shared link to the folder/file, I’d recommend contacting our Support team for a more in-depth investigation, due to account-specific info that may be required. 
 
Let me know of any updates! :grinning:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

4 Replies 4

Lusil
Dropbox Staff
Go to solution
Hey there @dave54
 
If you’re getting a 404 error, it sounds like the shared link may have been either deleted by the sender, or the file/folder associated with the shared link was removed. 
 
For this reason, I’d recommend checking back with the sender for more info on the matter. 
 
Let me know if you have any other questions! :upside_down:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

dave54
New member | Level 2
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Thanks Lusil, yes the sender deleted the link and is unable to recover and resend the link to me...do I have any alternatives? thanks again

Lusil
Dropbox Staff
Go to solution
Thanks for the swift reply, @dave54. If the link was deleted, then a new one may be created instead. 
 
If they are unable to create a shared link to the folder/file, I’d recommend contacting our Support team for a more in-depth investigation, due to account-specific info that may be required. 
 
Let me know of any updates! :grinning:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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