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iOS Starred Widget does not update

iOS Starred Widget does not update

Jezzac
Explorer | Level 3

Hi all

 

The Dropbox Starred Widget on my iPhone is a great tool to open starred files quickly and is something that I want to use all the time.  However, I change my starred files all the time - eg every day I save a pdf diary sheet which I 'star' and 'de-star' daily.   But this is not reflected in the widget - the widget only shows those files starred when the widget was created.

Is the Starred Widget supposed to be dynamic and refresh regularly or am I missing something?

Thx

Jezzac

 - iOS 14.4 on iPhone 12.

 

5 Replies 5

Daphne
Dropbox Staff
Hey @Jezzac, thanks for reaching out to us here!

Just to make sure we're on the same page, can you send me a screenshot of where you're referring to?

Also, if you force close and re-open the Dropbox app on your iPhone, does this update the starred files?

Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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ProlificDragonair
Explorer | Level 4

I also have this issue. The files listed in this widget will not change under any circumstances. Restarting Dropbox, adding and removing the widget, nothing makes any difference. It would be great if the engineers at Dropbox would try testing their code for this feature.

ProlificDragonair
Explorer | Level 4

Had to restart my ipad to get it to update.

missink
New member | Level 2

Same. Also, there are folders that I keep unstarring but they keep reappearing. Makes the widget useless to me. It's a shame, because it could be really convenient.

Walter
Dropbox Staff

Hi there @missink - sorry to hear you're having issues with this.

 

Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Any additional information or screenshots are more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    missink New member | Level 2
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    ProlificDragonair Explorer | Level 4
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    Daphne Dropbox Staff
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