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syncing with mac os yosemite

syncing with mac os yosemite

osamabahr
Helpful | Level 6
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suddinly my mac stop syncing os x yosemite 10.10.5

1 Accepted Solution

Accepted Solutions

osamabahr
Helpful | Level 6
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Thank you for your effort, as the problem happened it is again solved withoud doing any further thing

View solution in original post

8 Replies 8

Jay
Dropbox Staff
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Hi Osama, does the Dropbox icon show any error messages when you hover the mouse over it? Do any of your folders have a syncing icon on them? When did it stop syncing?
 
Any info you can provide would help!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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osamabahr
Helpful | Level 6
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No errors appear, it is just dimmed like no internet access, with rotating arrows, and word connecting

Jay
Dropbox Staff
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If the Dropbox icon on the menu bar is dimmed, then it does mean it cannot connect to the web.
 
There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.
 
I’d recommend disabling or changing your settings for the above to see if this helps out!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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osamabahr
Helpful | Level 6
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Thank you for your caring, i tried a lot of things, i make thr proxy as "no proxy" re-installed a lot of times, removing the data folder, still dimmed and give me that no internet connection, and log in give me nothing at all, really don't know what to do.

Jay
Dropbox Staff
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Are you able to access and login to the Dropbox site?
 
Could you forward a screenshot showing what the Dropbox desktop application looks like in the menu bar at the top of the screen, and what happens when you click it?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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osamabahr
Helpful | Level 6
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Screen Shot 2018-12-21 at 8.53.06 PM.pngScreen Shot 2018-12-21 at 7.54.45 PM.png

osamabahr
Helpful | Level 6
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Actually i can access the dropbox through the site only, it is very hard to deal with, but i had no choice.

Thanks very much

osamabahr
Helpful | Level 6
Go to solution

Thank you for your effort, as the problem happened it is again solved withoud doing any further thing

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    osamabahr Helpful | Level 6
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