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All my documents have been edited and corrupted

All my documents have been edited and corrupted

Luckas Farias Egger
Explorer | Level 3

my account was chakt and all my documents are broken now. Is it possible to repair the documents there?

3 Replies 3

Mark
Super User II

What exactly has happened @Luckas Farias Egger ?


 


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Luckas Farias Egger
Explorer | Level 3
I'm not sure, but all my documents have been edited and corrupted by an unknown person.

Mark
Super User II

It actually sounds more likely that you have been infected by a virus or malware. 

 

You need to clean the machines infected first and then follow https://help.dropbox.com/security/ransomware-recovery

 

https://help.dropbox.com/delete-restore/recover-older-versions may also help if you are a paid user and can use Rewind. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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    Luckas Farias Egger Explorer | Level 3
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