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Re: all my folders suddenly disappeared from my dropbox

All my folders suddenly disappeared from my Dropbox account

KafS
New member | Level 2
Go to solution

Hi,

Suddenly I have all my folders and subfolders that have disappeared from my Dropbox. 

I don't share this Dropbox with any one.

I haven't found anything relating trace of deletion of files.

The only file existing is "Prise en main de Dropbox.pdf" at the root. It seams that my Dropbox have been totaly reinitialized.

I hope there is a way to restore my files.

Best regards

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@KafS wrote:

Would you have an idea what to do to get it work again with my Chrome browser in a normal mode?

Clear your browser's cache/browsing history.

 

View solution in original post

16 Replies 16

Walter
Dropbox Staff
Go to solution

Hi there @KafS - sorry to hear about your missing files.

 

If you've ensured that you're logged into the correct account, could you have a look at your events page and let me know if you see any signs of the files there?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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KafS
New member | Level 2
Go to solution

Hi Walter,

Thaknks for your quick answer!

As I notice in my message I haven't found anything relating trace of deletion of files.

No signs of the files deletion there?

Walter
Dropbox Staff
Go to solution

When is the last time you remember seeing them on the website @KafS?

 

Do you happen to have more than one email addresses perhaps? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Mark
Super User II
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Does Events show up the addition of the files? 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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KafS
New member | Level 2
Go to solution

I would say the last file I have imported on my Dropbox should be the last week the 7th of july and the content of my Dropbox was OK.

I don't think I have more than one email addresses for this dropbox.

 

 

KafS
New member | Level 2
Go to solution

let me correct my last correct access was July 3

Mark
Super User II
Go to solution

@KafS wrote:

let me correct my last correct access was July 3


But what does www.dropbox.com/events show about access and additions etc 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

KafS
New member | Level 2
Go to solution

www.dropbox.com/events shows no access and additions

 

The only events it shows is:

 

KS
Vous avez ajouté l’application Dropbox.
8/7/2024 17:35
US
L’ordinateur AB-DELL-F2 a été associé à votre compte.
8/7/2024 17:31

 

To try to face this problem, 2 days ago I have installed Dropbox on my computer hoping that I get a copy of all the content of my dropbox but only the basic root pdf file have been synchronized.

 

Hannah
Dropbox Staff
Go to solution

Hey @KafS, I just wanted to clarify that a Dropbox account can only be associated with one email address.

 

However, if there are no events in your events page and no files in your deleted files page, I'd suggest searching your other email accounts, to see if you can find any emails from Dropbox.

 

This way, you'll find out if the account with all your files is under a different address.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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