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Re: all my folders suddenly disappeared from my dropbox

All my folders suddenly disappeared from my Dropbox account

KafS
New member | Level 2
Go to solution

Hi,

Suddenly I have all my folders and subfolders that have disappeared from my Dropbox. 

I don't share this Dropbox with any one.

I haven't found anything relating trace of deletion of files.

The only file existing is "Prise en main de Dropbox.pdf" at the root. It seams that my Dropbox have been totaly reinitialized.

I hope there is a way to restore my files.

Best regards

16 Replies 16

KafS
New member | Level 2
Go to solution

Let me tel you that I am quit sure that I'am using the right email.

Another important information is that when I'm connecting to the dropbox web site containing my folders I can see clearly the tree view of my forlders on the left side. But when I clic on any one of them there are all empty.
I can send you a screen shot I that could help.

Hannah
Dropbox Staff
Go to solution

Yes, please, that would be really helpful.

 

Thanks, @KafS!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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KafS
New member | Level 2
Go to solution

Here is the tree view of my forlders on the left side, I have border it in red.

 

My Dropbox ScreenShot.png

Hannah
Dropbox Staff
Go to solution

Thanks for that, @KafS.

 

Can you sign in to your account from a different web browser or a private browsing window and let us know if you see the same thing?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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KafS
New member | Level 2
Go to solution

 

Very fine, thanks a lot, that was the right test to do!!!
The problem I related appears on my Chrome webbrowser in the public mode I'm usualy using.
I have tried to sign in to my Dropbox account from Edge browser in a private mode and all my files appeared! See screenshot below.
I did same thing with my Chrome browser, but in private mode, and it was also OK.
Would you have an idea what to do to get it work again with my Chrome browser in a normal mode?
But anyway, the most important is that you have solved my severe problem and you have given me a solution to recover to my 2 GB data!
The first thing I'm going do is to synchronize all this files in my local computeur throw your Dropbox agent to avoid any further issue. I have already installed it.My Dropbox ScreenShot 2.png

Rich
Super User II
Go to solution

@KafS wrote:

Would you have an idea what to do to get it work again with my Chrome browser in a normal mode?

Clear your browser's cache/browsing history.

 

KafS
New member | Level 2
Go to solution

Deleting my browser's cache/browsing history has solved my problem.

Thank you very much for your help!

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