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All of my files disappeared after some sort of syncing
Hi - I think I did some sort of syncing that Dropbox prompted me to do, and now I don't know how to access my folders and files. PLEASE HELP!
5 Replies
- Walter
Dropbox Community Moderator
HI there verahsilver - sorry to hear about your missing files.
Can you let us know some additional information about the actions you took so that we can make sure we're on the same page?
Do you see any signs of your files in the deleted files page or the events page perhaps?
Let us know more and we'll take it from there.
Hi, Walter. Nothing in deleted files or events. They all moved somewhere, and I don't know where. Thank you.
- Walter
Can you check your backups page as well verahsilver ?
Also, I am able to access my files from my phone (thank goodness) but not from my laptop. Does that make any sense?
- Walter
Are you logged into the same Dropbox account on both devices verahsilver?
