Can't Delete Shared Folder on my Mac

[toemaytoe]

Hi, I have a shared folder in my mac dropbox that is locked by the person who shared it with me. Some time ago I asked him to remove me from the shared list which he did however I am unable to delete the folder from my dropbox app on my mac.

The folder is not in my dropbox online or on my iPhone or iPad, only on my MacBook. The file won't sync; consequently, the dropbox app won't upgrade or update. It is always trying to sync this locked folder. I've tried following the instructions on deleting a shared folder by holding the option key down while deleting from the finder but the option to delete is greyed out.  Any help is greatly appreciated. If I can't get this resolved I'm ready to dump dropbox and move to another provider.

[toemaytoe]

No, the lock is greyed out.

[Walter]

Thanks for clarifying that for us @toemaytoe 

Would it be OK if we reached out via email to have a further look internally at this point? 

[toemaytoe]

Sure, that would be fine.

[Hannah]

Thanks, @toemaytoe.

I just sent you an email, so we'll continue there. 🙂

[lanefarin]

I have the exact same issue. Is there someone that can please help?

[Nancy]

Hi @lanefarin! Thanks for posting here, too. 

Can you share a few more details on your issue? Were you also invited to a shared folder, which has been removed from your Dropbox account by the owner, but still remains on your desktop app somehow and can’t be deleted?

What’s happening exactly in your case?

[owunsch]

I am having the same problem. Another person shared a folder with me years ago. Now I want to delete it from my desktop, but it's locked (see folder info below). When I try to delete it, I get the error message below.

 

[toemaytoe]

I was finally able to get the file removed but it took tech support from Dropbox. After analyzing the problem they sent me a script to enter into the terminal app. That solved the issue. Your only solution as I see it is to contact Dropbox tech support.

[owunsch]

Thanks for the suggestion to contact Dropbox support. I contacted them last week, and after a bit of back and forth, they said that it is Apple's problem and they can't help me ("The problem you’re experiencing appears to be a Mac issue and isn't caused by Dropbox. We’re unable to provide support for third-party apps or services"). They didn't offer me any script to enter into Terminal. Would you be able to share with me what text they told you to put in Terminal?

[Megan]

Hi @owunsch, I hope you're doing well!

You initially mentioned this is a shared folder. Have you removed it from your Dropbox account online? 

Keep me posted, and we'll take it from there!