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Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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Can't delete a folder in dropbox

Can't delete a folder in dropbox

Iris L.1
New member | Level 1
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After I delete a folder(not an empty folder). It will appear again after few minutes and all the files in the folder are gone, like an empty folder.
No matter how many times I delete it, it will appear again. All the folders in my dropbox has this problem.

26 Replies 26

Eleonore L.
New member | Level 1
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hi again,

I found a solution some may be happy to use if experiencing the same trouble (files / folder reappearing after being deleted).

On Dropbox's website, I've activated the display of deleted elements. They now appear in gray among the other files (in black). I've right-clicked on a problematic file I want to delete and selected to delete it. It turns into grey (deleted but visible 'cause I've made visible the deleted items). They quickly I've right-clicked on the file again and selected to delete it for good (I'm using the French version of Dropbox so I don't know the exact word for this in English, should be something like "definitely delete"). Then the file disappears for good, finally.

 

Taha G.
New member | Level 1
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Hi,
I had the same problem, and solved by actions all done on the website; moving the files into a new folder and deleting the olds, etc. I think that folder and files in it had a sync problem..

Paul P.18
New member | Level 1
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I had the same problem until I signed in to Dropbox online and deleted the folder there instead of on my computer.  

Kirk D.1
Explorer | Level 3
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Im trying to do delete folders\ files 

Ive tried it on my pc and on the website. Im not having any luck.

This use to be no problem. I deleted them  on one pc or tablet and they were gone.

 

Jurgita G.
New member | Level 1
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I can't delete the empty folder from my dropbox,

if i try, it appears again after few seconds

Levente L.
New member | Level 1
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For me, using the web interface (dropbox.com) solved this issue.

I just logged in from a browser, then right clicked the folder and hit delete.

Liz P.5
New member | Level 1
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Eleanore L.'s solution from 7/24/15 is the only one that worked for me. Thanks!

Mara B.1
New member | Level 1
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Hi everyone!

I have a folder on my dropbox online that I actually erased from my dropbox app on my computer. The thing is that folder contains a lot of documents that I don't want it and I tried to erase from de dropbox online but this message appear every time: "That folder contains a lot of files, delete it on computer app", or something like that.

I tried to created another folder, just to check if both, the app and the online dropbox are  in communication, and that work perfectly. I do not understand what happen, and I need to erased it, takes like 3 GB of my dropbox.

Any suggestion?! Thank you

Igor G.3
New member | Level 1
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May be somebody from Dropbox team will finally join the discussion and give if not a solution but at least a hint for this? It is rather annoying problem preventing from convenient usage of the app. 

Mick S.4
New member | Level 2
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Same problem here. None of the solutions I read here worked. The problem cropped up after I got a new iPhone se which had Dropbox restored to it. I deleted the app from my iphone, and disabled icloud on my work imac too. No difference. Nothing i do seems to get rid of the empty folder titled "iphone 4" in my camera uploads folder. 

I, too, would like to hear from Dropbox about this issue.

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