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shirley s.2's avatar
shirley s.2
Explorer | Level 3
1 year ago

Cropping or color adjusting JPGs using Dropbox results in them turning upside down!

I took photos on my Android, uploaded them to Dropbox, and they all looked fine, correctly oriented.  I then decided to crop some of them and adjust the color on a few (some things are worth waiting ...
edit
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Could you attach a screenshot showing the tools you're using to edit the photos in question? This would help to see if it's the Dropbox editor, or another tool.

shirley s.2's avatar
shirley s.2
Explorer | Level 3
1 year ago

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Is there anything new or different about these new images in how they were originally created?

     

    Do new images uploaded now also experience the same behavior?

    • shirley s.2's avatar
      shirley s.2
      Explorer | Level 3
      1 year ago

      If I remove the jpgs to the C drive (give up on DropBox) then everything is fine. The photos are back to normal. I have quite an investment in DropBox and I would rather stay with it.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        In that case, have you tried reaching out to our support team directly for further assistance with account and device specific information shirley s.2? 

         

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