Deleted files from 2022-2023 reappeared in the Deleted files page

[Businessuser2]

I have a business account and on Monday myself and 2 others have found that there’s items in our deleted folder ‘reappear’ from 2022-2023. These files were not there the previous week.

Has this happened to anyone else?

[Nancy]

Hey @Businessuser2, thanks for bringing this to our attention!

Just to clarify, are you seeing these files only in your Deleted files page? 

Did you also check your All files tab, and there’s nothing that should be deleted there? 

Finally, the files that you see now, had they been previously permanently deleted and were they shared among all three of you? 

Keep me posted.

[Businessuser2]

No they only showed in my deleted folder. But they were not there to permanently delete? I’m not sure if I had permanently deleted them but they definitely were not visible last week to delete.
No the items were not shared amongst the 3 of us. All of us had different items appear on Monday morning that were not there previously.

[Hannah]

Sorry to jump in here, @Businessuser2, but are you seeing the same thing with other browsers as well?

[Businessuser2]

I’m not sure. I only used the one browser and have since permanently deleted them. There’s also a further two people who this has happened to in my area

[Hannah]

I would definitely suggest using a different browser or a private browsing/incognito window, so we can rule out the possibility of this being a caching issue or related to some kind of plug-in or extension.

Let me know what you find.