Deleting Dropbox from Macbook isn't successful.

[pollydiaz]

I installed the Dropbox app onto my Macbook and now i cant delete it. Whenever I drag it to the trash it just doesn't do anything. I no longer need it so i would like to free up the space.

[Megan]

Hi @pollydiaz, welcome to our Community! 

Let's jump right into this!

Can you try to open the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device?

Once you have launched 'Activity Monitor', if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox please perform these steps:

- Click on the line that references the process to select it
- Click on the 'X' at the top left corner of the screen. Be careful not to click on the 'X' that closes the window, but the one that will 'Force a process to quit'.

After you've done so, please try to follow the normal uninstall instructions.

Let me know of any updates!

[pollydiaz]

I have done this and there is nothing preventing it. I have attached a screenshot to make sure

 

[Megan]

Hey @pollydiaz, it might sound trivial, but have you tried re-starting your device at all? 

If this didn't work either, then feel free to follow these steps, and perform an advanced re-install of the app to solve this.