Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hi
I accidently deleted a folder with documents in it. I can't find it in the deleted section - how do I recover this please?
Thank you!
Hi @apotter, sorry for jumping in.
If you’re unable to locate your deleted content here, can you also check your Events page, and let me know if you can see any trace of the deleted folder?
Also, is it possible that you permanently deleted it instead?
Give me a nudge, if you need more help.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I deleted several items today and was unable to view them on the mobile app. I had to log into the desktop dropbox app, using the dropbox icon that is in the task bar in the bottom right of the desktop, then used the icon in the top right that looks like a little globe. that brought up the full app and in the left hand menu bar, there is the deleted items folder. Hope this helps.
Hi @apotter, sorry for jumping in.
If you’re unable to locate your deleted content here, can you also check your Events page, and let me know if you can see any trace of the deleted folder?
Also, is it possible that you permanently deleted it instead?
Give me a nudge, if you need more help.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Nancy
Thanks so much for your help, I found the action from the events page! All restored, thank you!
Glad I could help, @apotter!
Let me know in case you need something else.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hello,
A new employee accidentally just deleted a shared file I need to recover. I do not see it in deleted files but I am able to access it through the admin console > content. How can I add it back to the shared company dropbox?
Thank you.
Hi @Sophia_winter, is this a shared file or a shared folder?
What options do you get for the file in the admin content?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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