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File accidentally deleted, not showing in deleted section

File accidentally deleted, not showing in deleted section

apotter
Explorer | Level 3

Hi

 

I accidently deleted a folder with documents in it. I can't find it in the deleted section - how do I recover this please?

 

Thank you!

1 Accepted Solution

Accepted Solutions

Re: File accidently deleted, not showing in deleted secion

Nancy
Dropboxer

Hi @apotter, sorry for jumping in. 

 

If you’re unable to locate your deleted content here, can you also check your Events page, and let me know if you can see any trace of the deleted folder? 

 

Also, is it possible that you permanently deleted it instead? 

 

Give me a nudge, if you need more help.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Re: File accidently deleted, not showing in deleted secion

Thorntons2001
New member | Level 2

I deleted several items today and was unable to view them on the mobile app.  I had to log into the desktop dropbox app, using the dropbox icon that is in the task bar in the bottom right of the desktop, then used the icon in the top right that looks like a little globe.  that brought up the full app and in the left hand menu bar, there is the deleted items folder.  Hope this helps.

Re: File accidently deleted, not showing in deleted secion

Nancy
Dropboxer

Hi @apotter, sorry for jumping in. 

 

If you’re unable to locate your deleted content here, can you also check your Events page, and let me know if you can see any trace of the deleted folder? 

 

Also, is it possible that you permanently deleted it instead? 

 

Give me a nudge, if you need more help.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: File accidently deleted, not showing in deleted secion

apotter
Explorer | Level 3

Hi Nancy

 

Thanks so much for your help, I found the action from the events page! All restored, thank you!

Re: File accidently deleted, not showing in deleted secion

Nancy
Dropboxer

Glad I could help, @apotter

 

Let me know in case you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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Top contributors to this post

  • User avatar
    Nancy Dropboxer
  • User avatar
    apotter Explorer | Level 3
  • User avatar
    Thorntons2001 New member | Level 2
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