How to restore files deleted yesterday

[Kevin Elstorp]

Hi I have a shares folder with my ex girlfriend. We are en the process of leaving each other, but now she has deleted a lot og files and folders.

If i Purchase the rewind option, will I then be able to restore it all? It was deleted yesterday.

[Jay]

Hi @Kevin Elstorp, thanks for bringing this to our attention.

If the files were only deleted yesterday, and they weren't permanently deleted from the site, you can recover them, without having to upgrade, from this page.

If you need any further assistance, please let me know!

[Kevin Elstorp]

Hi I just found out that she did not delete them. She moved the files to her own dropbox account.

I cannot find the files under the site you are providing with me. I have the basic account.

[Jay]

Were the files in a shared folder between the two accounts? Do you see any changes on the events page?

[Kevin Elstorp]

The files were in af shared folder in my account. It was informed by the app that my ex deleted the files. I asked her and she said she moved them. She will not move the back.

[Kevin Elstorp]

And yes in the envent page it says it has been deleted, but it is not visible under restore.

[Jay · Accepted solution]

If the restore option isn't there, then it means it wouldn't be possible to recover the files, even from our end, unfortunately. 

I'm sorry I can't be more helpful on this matter.