I lost everything on my dropbox

[Sarahsosoo0202]

I lost everything on my dropbox
How can I restore them please

[Jay]

Hi @Sarahsosoo0202, thanks for bringing this to our attention.

I understand your concern over your missing files.

Could you first try checking the events page or the deleted files page to see if they can be recovered from there?

Keep me updated with any progress!

[Graham]

Hi @Sarahsosoo0202,

I hope you're having a great week. I saw this thread and just thought I'd follow up with you today as I know exactly how frustrating it can be to lose files!

It looks like Jay has already offered you some great advice and I'm hoping you were able to find all the files in question and everything is right back where it should be. If not, please reach out again and we'll do whatever we can to get you back up and running.

Thanks!

[Sarahsosoo0202]

Thank you for your answer I checked the event and deleted posts and I found nothing , can you help me to find them please

[Hannah]

Hey @Sarahsosoo0202, sorry to see that your files are missing.

When was the last time that you accessed those files?

Do you remember deleting them at some point? And could it be more than 30 days since the deletion?

[Sarahsosoo0202]

I lost them about 2or 3 years 😭

[Megan]

Hi @Sarahsosoo0202, since it's more than 30 days ago, then I'm afraid that you won't be able to recover these files. 

[danrizza]

Hi - - I went on my dropbox recently and noticed that a number of files / folders are missing. I've checked deleted, moved, etc.. They are nowhere to be found. Where did all my files go? Thanks for the help!

[Hannah]

Hey @danrizza, sorry to see that your files are missing.

When was the last time that you accessed them?

And is it possible that they're in a different Dropbox account, under a different email address?

[Sarahsosoo0202]

Please help me they were my kids pictures 😢😢😢 can the company help me ?