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Re: Impossible to select texts on Dropbox iPad

Impossible to select texts on Dropbox iPad

curryzero
Explorer | Level 3

I am finding it very difficult to select texts, impossible to "select all" texts on a document in Dropbox iPad.

So say I have a MS Document stored on dropbox, I want the select all the text to be copied and then pasted elsewhere. It's very tedious as the selection while dragging the cursor often get stuck midway. If I want to "select all", it can't be done also. I know desktop works but I need to perform certain tasks on iPad for my work. Anyone knows how to overcome the above?

3 Replies 3

Walter
Dropbox Staff

Hey @curryzero, sorry to hear you're having issues with this.

 

Could you please clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Also, are you doing this via the app or a web browser instead perhaps?

 

Any additional information is more than welcome! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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curryzero
Explorer | Level 3

Thank you @Walter.

I am using latest iPad Air, pros, Air 4. All had the same result

I am using latest Dropbox app I could update to - v344.2 

I tried to select texts on a Word document .docx in the Dropbox app itself.

If you see attached screenshot, where I tried to select a word document inside the dropbox app on iPad / mobile, I am not able to select beyond a certain point. I cannot select beyond the word "He".

 

There is also no option to "Select all" so that I can select every text in the document. 

IMG_0023.jpeg

This issue has been happening all along, and I just felt the need for Dropbox to address this.

 

Jay
Dropbox Staff

Hi @curryzerol, we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox app and services.

 

In the meantime, we'd recommend using the Word app or the Files app to select and copy the text.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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