Lost genealogy files

[Oletimer]

Trying to understand this site.  I just posted a big problem and lost it after clicking on that bell above that had a 1 by it.  I am an 82 yr. old not to tech savvy and my old computer crashed, and it seems Dropbox has deleted my long ago files, the non working email then was [removed per the Community's Guidelines] present one [removed per the Community's Guidelines] 

[Oletimer]

Need human help PLEASE!

[Oletimer]

Anyone there???

[Mark]

You need to log on with your old email account and password. As long as you used it within the last 12 months everything should be there 🙂

[Oletimer]

It has been years since I accessed it, I never realized I needed to regularly visit it, and dealing with a support robot is no help getting them restored.

[Hannah]

Sorry to hear about this, @Oletimer.

Have you tried logging in with the email address that was associated with the account?

Is it allowing you or is it prompting you to create a new account under that address?

[Oletimer]

I can, and there is a smattering of recent stuff that I had no idea how it got there, but no genealogy files from yrs back.

[Megan]

Hi @Oletimer, can you please have a look at your events page and let me know what you find? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.

[Oletimer]

Strange, when I Google Dropbox.com it takes me directly to a smattering of computer stored images I never knew went to Dropbox, with NO log in! ??? No genealogy files, and no Dropbox page, but a computer page!