Missing a Word file I was working on, which closed and disappeared out of nowhere

[beatrizdlp]

I was working on a file, that closed out of nowhere and disappeared from my computer and dropbox, but when I look for it in the computer finder a version of it appears which says that Word found illegible content in the document, the thing is that it appears to be saved on my dropbox but when I go into the file under the name it is saved the document does not appear and it it s saved in FamilyDropbox but can't seem to get human assistance anywhere. H E L P please 

[Hannah]

Sorry to hear about this, @beatrizdlp.

If you go to your account on dropbox.com, are you able to locate and open the file in question?

Also, is it possible to send us a screenshot of the message you got from Word about the illegible content?

Thanks in advance!

[beatrizdlp]

Hi Hannah, no I can’t locate the document, but in the Finder it does appear Under a file thats sabes on my Dropbox Family. Is there Any Roger way to chat with you? I can’t send sreenshots here 😕

[Megan]

Hey @beatrizdlp, I'm afraid that chat is only available to paid customers. You can see more about that here. 

You should be able to send us some screenshots, by clicking the camera-like icon when trying to reply back to us here. Just make sure none of your personal info is shown there. 

I'd love to have a visual of the file's path, and the message you get when trying to preview it.