Missing files after removing Capture from my Dropbox account

[TelecomBirddog]

In January I allowed Dropbox to add Capture to my basic account. 

After 22 days I cancelled Capture. 

Now I can't find any of the folders or files I had in the Dropbox account.
They aren't in deleted files or moved files, yet I'm still being charged.

What has happened?

[Nancy]

Thanks for posting on our forum, @TelecomBirddog. 

Did you upgrade your Dropbox account to one of the plans showing here perhaps? When checking your bank statement, are you seeing direct Dropbox charges, or in-app transactions from iTunes/Google Play?

I’d also like a screenshot of what you see on this page.

Did you check your Events page, and there’s nothing there? 

Let me know what you find.

[TelecomBirddog]

Thanks for your response, Nancy.

To answer your questions:

No, I did not upgrade although I'm billed and pay $11.99/monthly.
My account says it's Basic, however I see its the same pricing as PRO.

Do I need to upgrade to PRO? If so, would I get my files back?

What I did in January was allow a prompt from a webinar I attended
or site I visited to add Capture to my account on a trial basis. Before

I would have had to pay for Capture, I cancelled it.

My credit card statement references "Dropbox*(+12 digits)".
The screenshot your requested 
suggests that my basic account should be free, that I might redeem
a license key, and that no space (of 2GB) is being used.

My events page says on 1/17/2024 my account was upgraded to

2 TB, Dropbox Capture was added, and a Capture folder was added.

On 2/8/2024, the account was downgraded (back) to 2GB presumably
when I cancelled Capture.

It appears that Dropbox has changed but I did not change my
account. How would I have been notified about this?
I've gotten no emails from Dropbox since 10/18/2023.

I don't look at my Dropbox very often but notice that
my website hasn't been backing up files for several
months. They should backup regularly to my Dropbox.

Do I need to redeem my license key and/or upgrade to PRO?
If so, will I get my files back?

Am I due a refund for the time Dropbox charged me without

keeping my files available? 

[TelecomBirddog]

I see other emails at another email address of mine but
none after a website backup of mine 10/7/2023.

Apparently adding Capture forced me into Dropbox Pro

until I cancelled 2/9/2024.

What to do now?

[TelecomBirddog]

An email welcomed me to Drop Box PRO at the same time as Capture was added.
My cancellation on 2/9/24 removed me from Drop Box Pro back to Basic. What now?

[Walter]

Hey @TelecomBirddog - sorry to jump in here, but do you happen to have another Dropbox account, associated with a different email address of yours?

Also, do you remember how you had uploaded your files to your account in the first place? 

[TelecomBirddog]

I deleted this new account. Accessed the old account incognito. Files were in tact.

Thanks. My community name may change.

[Walter · Accepted solution]

Glad to hear it's sorted now @TelecomBirddog 

See you around the Community and take care!