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Re: laptop stolen

My laptop was stolen - what can I do?

Douglas F.9
New member | Level 1
Go to solution

My laptop was stolen and there's  information on it stored locally in Dropbox.  I read with interest that you can do a Remote wipe i.e  Clear files from lost or stolen devices to keep company files in the right hands.  I didn't have the Business Dropbox version on the laptop at the time, I have signed up now for Business Dropbox but I'm wondering if I can still do a remote wipe

I have already unlinked the device but didn't see any option to do a remote wipe, does this mean I cant do a remote wipe.

If anyone can respond to me as soon as possible or has any suggestions I'd really be most grateful.

14 Replies 14

Robert S.
Super User alumni
Go to solution

I thought of deleting my dropbox account... and creating a new one.

There's no need to do that.

Head across to https://www.dropbox.com/account#security find the stolen device in the list and unlink it.

220
New member | Level 2
Go to solution

if you unlink a computer from your account, you are signed out on that computer

MD misbah
New member | Level 2
Please can u help 🙏

MD misbah
New member | Level 2
Please help

Megan
Dropbox Staff

Hey @MD misbah, welcome to our Community! 

 

Would you be able to kindly share some additional info with us? 

 

Do you face the same issue as the OP mentioned above? Have you tried any troubleshooting steps on your end? 

 

Let me know, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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