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EllieLew's avatar
EllieLew
Explorer | Level 3
5 years ago

My old pictures are missing!

I have not logged in awhile but I just did and realize I have lost 5  years worth of pictures.  I have received emails that my dropbox is almost full but I've ignored that because I haven't uploaded ...
Delete
restore
NopeBob's avatar
NopeBob
Explorer | Level 3
1 year ago
Hi Mark - that is the behaviour I would expect from a robust data storage service, yes! This does not appear to be the case with DropBox

I can't see anything under the events but under devices I see the devices including this phone so further confused.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi NopeBob, if you're not seeing any file history on the events page, then there's a few possibilities as to why this might be the case:
 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period 
  • The files were permanently deleted

Is it possible that any of the above are true? Have you checked for previous login attempts (under browser sessions) to your account on this page?

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