My wedding photos have been deleted, why?

[Trungyy]

I have logged on today and to my surprise, my wedding photos are missing. These are priceless and have been confidently stored here. Why are they missing and are they recoverable?

[Jay]

Hi @Trungyy, thanks for posting on the Community!

Let’s see if we can locate these files on your account. Could you check the deleted files page first of all to see if they are there so you can recover them?

If not, check the events page for any recently deletions, or shared folders being removed from your account.

Lastly, if there's nothing there either, were these files stored on your account directly, or via a shared link to a folder?

Keep me posted!