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Someone is using my card for their dropbox charge

Someone is using my card for their dropbox charge

planetsoo
New member | Level 2

Hello, 

 

Someone is using my card to fund their dropbox. I don't even know who they are.

Please help me cancel all recurring charges. Thank you. 

1 Accepted Solution

Accepted Solutions

Mark
Super User II

@planetsoo wrote:

Hello, 

 

Someone is using my card to fund their dropbox. I don't even know who they are.

Please help me cancel all recurring charges. Thank you. 


If somebody is using your card you need to lodge a fraud report with your card company as you need a new card number. Dont rely upon Dropbox to sort because they'll use it elsewhere as well.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


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View solution in original post

5 Replies 5

Mark
Super User II

@planetsoo wrote:

Hello, 

 

Someone is using my card to fund their dropbox. I don't even know who they are.

Please help me cancel all recurring charges. Thank you. 


If somebody is using your card you need to lodge a fraud report with your card company as you need a new card number. Dont rely upon Dropbox to sort because they'll use it elsewhere as well.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

planetsoo
New member | Level 2

Thanks Mark 🙂

Rhianna23
New member | Level 2
I have not signed or used my card for this was charged $184.67 from my account would like it refunded and account closed plz

Hannah
Dropbox Staff

Sorry to hear about this, @Rhianna23.

 

In this case, I would suggest contacting out support team directly.

 

To do that, open a private browsing/incognito window and go to this page.

 

In the "I want to look up information related to:" section, choose "other" and type in an email address you can access.

 

Fill out the rest of the form and submit your request.

 

When you have your ticket number, send it to us as well, so we can find it in our system.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Mark
Super User II

@Rhianna23 wrote:
I have not signed or used my card for this was charged $184.67 from my account would like it refunded and account closed plz

You need to contact your card company - somebody is defrauding you and cloning your card. If they do that here they will do it elsewhere. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Rhianna23 New member | Level 2
  • User avatar
    planetsoo New member | Level 2
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