Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hi there
I am quite worried as I lost thousands of photos and don't know where they have been, can you please help.
I checked my deleted items, but couldn't find them either.
Best regards
Siffin
Hey @Saffin, have you used the search bar at the top of the "all files" page in your Dropbox account, to search for the files, and see if you can locate them that way?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Saffin, thanks for bringing this to our attention.
Are you able to see any events showing the deletion?
When was the last time you accessed the folder to view the photos?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay
Thanks for your reply.
I am unable to see any events on the deletion page.
Also, I don't remember the last time I accessed the folder to view the photos - but was completely shocked and not able to find it - I did search for it.
Thank you.
Best regards
Saffin
Hi @Saffin, were you editing this files on the Dropbox site itself, or from another device, or were you only editing in the local Dropbox folder?
When was the last time you checked for the files online? If you're not seeing any deletions when visiting the events page that should mean that the content was never synced to Dropbox, or that they were deleted a long time ago.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I found them hidden in the share page - thank you for your overall help! 🙂
Hey @Saffin, have you used the search bar at the top of the "all files" page in your Dropbox account, to search for the files, and see if you can locate them that way?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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