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Photos Folder Missing

Photos Folder Missing

Saffin
Explorer | Level 3
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Hi there

 

I am quite worried as I lost thousands of photos and don't know where they have been, can you please help.

 

I checked my deleted items, but couldn't find them either.

 

Best regards

Siffin

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Hey @Saffin, have you used the search bar at the top of the "all files" page in your Dropbox account, to search for the files, and see if you can locate them that way?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @Saffin, thanks for bringing this to our attention.

 

Are you able to see any events showing the deletion?

 

When was the last time you accessed the folder to view the photos?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Saffin
Explorer | Level 3
Go to solution

Hi Jay

 

Thanks for your reply.

 

I am unable to see any events on the deletion page.

 

Also, I don't remember the last time I accessed the folder to view the photos - but was completely shocked and not able to find it - I did search for it.

 

Thank you.

 

Best regards

Saffin

Megan
Dropbox Staff
Go to solution

Hi @Saffin, were you editing this files on the Dropbox site itself, or from another device, or were you only editing in the local Dropbox folder?

 

When was the last time you checked for the files online? If you're not seeing any deletions when visiting the events page that should mean that the content was never synced to Dropbox, or that they were deleted a long time ago. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Saffin
Explorer | Level 3
Go to solution

I found them hidden in the share page - thank you for your overall help! 🙂

Hannah
Dropbox Staff
Go to solution

Hey @Saffin, have you used the search bar at the top of the "all files" page in your Dropbox account, to search for the files, and see if you can locate them that way?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Hannah Dropbox Staff
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    Saffin Explorer | Level 3
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    Megan Dropbox Staff
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    Jay Dropbox Staff
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