Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hello 🙂
I wonder if someone can help me? I have recently cancelled my Dropbox Pro plan and want to go back to my "free" plan. However, I'm now, obviously over my allotted space by a significant amount.
I'd like to delete the folders/files in my Dropbox account so I'm not over that limit. My account was previously linked to my Macbook and would sync with Dropbox. I'm now using a different backup system so all my files are saved and safe lol
When I try and delete the files from Dropbox I get an error message about unlinking my device. I have unlinked it but I'm still getting the same error message. It's only giving me the option to upgrade rather than delete my files.
Any help/advice would be greatly appreciated.
Thank you
@Digital_Di wrote:
When I try and delete the files from Dropbox I get an error message about unlinking my device.
Can you provide a screenshot of the message? Be sure to mask any private information if there is any shown.
Here's the message I get. When I follow the instructions to unlink my computer, there's no computer to unlink but I keep getting this same message.
I've been getting messages and emails telling me I'm over my storage limit and the only option they give me is to upgrade.
Hi @Digital_Di, could you try reinstalling the Dropbox desktop application and see if you can disable the Dropbox Backup feature from within the app?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!