Recover Permanently Deleted Files

rcpluse · ‎06-23-2018

Someone got an access to my account and deleted some of my files 3 months ago. I tried recovering it now, but it still wont after purchasing the Dropbox Professional Trial with that said that it can recover up to 120 days. 😞 Can I still retrieve them?

Elixir · ‎06-23-2018

Hey @rcpluse, I am afraid that you cannot recover those files via Dropbox anymore. If you were a Dropbox Basic user when the deletion happened, those deleted files would be kept for 30 days. After 30 days those files would have been removed permanently from the Dropbox server. Now subscribing to Dropbox Pro cannot recover them. Dropbox Pro subscription is not retroactive, meaning it is not applicable to past events, it will keep 120 days history from now on.

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Mark · ‎06-23-2018

The only thing I can suggest is looking to see if they are available on any other device still, or, if they were a part of a shared folder can you get somebody else to send you them back.

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babureddy79 · ‎03-27-2018

Actually i uploaded one pic and with in two hours i deleted it permanently from dropbox.. but still i t is available in dropbox servers , will they give my files which is indecent to any sites , iam fearing please help me soon

Mark · ‎03-27-2018

If you permanently deleted it then its deleted and will no longer be useable.
Also, unless you explicitly shared it Dropbox will not send it anywhere - or for that matter even know what the image is about.

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babureddy79 · ‎03-27-2018

Permanently deleted photos will be available in dropbox server are not tell me please ,

If available how many days it will be in dropbox server eventhough i permanently deleted

Rich · ‎03-27-2018

Permanently deleted files are deleted, permanently. They cannot be recovered.

babureddy79 · ‎03-27-2018

My question is that , permanently deleted file in dropbox , will dropbox server has its backup are not say me ...
If they keep my files after I permanently deleted, how many days it will be in Dropbox server

babureddy79 · ‎03-27-2018

After I permanently deleted my file in my Dropbox account , how many days dropbox will keep by files in their servers..

Please help me my files are available with dropbox server are not , after I permanently deleted

Mark · ‎03-27-2018

There not.

They are gone.

You permanently deleted it.

There is now no copy of it.

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Walter · ‎03-27-2018

Hey @babureddy79 , thanks for reaching out about this.

You stated that you have already permanently deleted these files and please feel free to correct me if I'm wrong but when this type of deletion occurs, the files and their backups (no matter what version history your account is entitled to) are immediately removed from Dropbox's servers. Note that this can only be done via the web interface on Dropbox.com.

I hope this helps and I remain at your disposal should you have any other questions!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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babureddy79 · ‎03-27-2018

Are you sure when I permanently deleted any file ,it won't be look even in dropbox server correct

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