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Recovering files

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Recovering files

Brutha Ra Nun
New member | Level 2
‎01-20-2023 08:07 PM

I recently didn’t pay my payment for Dropbox basic plan.When I paid it in the next couple of weeks, all of my files were gone. Is there anyway I can recover my files?

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Mark
Super User II
‎01-21-2023 06:16 AM

Not paying doesnt delete files - it just stops syncing. So the none payment of account isnt the issue here. 

 

What is www.dropbox.com/events showing about it? 


 


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Brutha Ra Nun
New member | Level 2
‎01-23-2023 04:13 PM
It’s only going back to 12/23/22 & nothing else.
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Jay
Dropbox Staff
‎01-24-2023 03:48 AM

Hi @Brutha Ra Nun, if you were on a paid plan such as a Dropbox Professional or Business plan, then you'd have 180 days to recover deleted files. Otherwise, you'd have 30 days to recover deleted files, even on a Dropbox Plus plan.

 

Since you mentioned you paid for a plan, is it still showing as a Basic plan? Is it possible you upgraded another account on which your files are located?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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