Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
In my Notification Area, I can see that someone has requested access to a particular shared folder.
After I have approved them by clicking on the blue APPROVE button (in the notifications tab), it then brings me to the actual folder that I am sharing.
I get a pop-up window with their address (pre-written) and I have an option to write them a message.
I'm confused because I thought I just APPROVED them with the BLUE BUTTON. Why would I need to this email ?
or is it just a confusing 'user-interface design' where the BLUE BUTTON is totally meaningless and does nothing ?
Please someone advice me.
Hi @AppleBebe; welcome to our Community!
I'm not really sure what exactly you're referring to, can you please forward me a screenshot of how this looks like on your end so I can have a visual too?
Thanks a bunch!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi Walter, (thanks for responding).
Here are TWO screenshots:
The first one shows that 'Carol' requested access to my folder, so I CLICK the blue button to APPROVE her.
After clicking on the APPROVE BUTTON, I get a pop-up window where I can write a message to Carol. (*see below)
So, (my question), Pressing the first APPROVE button has already approved Carol, so why would I keep getting a pop-up to write to her.
it makes me feel as if the Blue Approve Button didnt work. or is Approving someone a two-step process? Why is it almost forcing me to write a message to her. I dont want to write a message to Carol.
There is no mention what this pop-up window is actually for and whether its important or not.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!