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Retrieving files from account I haven't accessed in years.

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Retrieving files from account I haven't accessed in years.

PeggyU
New member | Level 2
‎12-16-2022 07:56 PM

I haven't gone on Dropbox in years. I had a file on there from years ago when it was all free I'd like to retrieve. Is it retrievable?

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Megan
Dropbox Staff
‎12-19-2022 01:10 AM

Hi @PeggyU, let's jump right into this! 

 

When was the last time you accessed your Dropbox account? 

 

Keep in mind that if your account hasn't been accessed in a while, Dropbox might delete it due to inactivity. If that is the case, then you wouldn't be able to restore the files in it. 

 

I hope this clarifies! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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