cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to disconnect Mac Desktop & Documents from Dropbox.

Unable to disconnect Mac Desktop & Documents from Dropbox.

Kallisti05
Explorer | Level 4

Hi some time ago I permitted Dropbox to back up my Desktop & Documents.

 

Since then I have reverted from a Busines to a personal Dropbox account.

Despite the fact I have disbled Backup in Dropbox, both folders on my Mac show as aliases that go nowehere.

I have found and been directed to articles on  how to set up or pause syncing but none on how to permenantly diosconnect so that Dropbox has zero interface with my Mac Desktop & Documents folders. Help!

 

Kallisti05_1-1700650154213.png

 

Kallisti05_0-1700650111501.png

Kallisti05_2-1700650900642.png

 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hi @Kallisti05, let's jump right into this! 

 

You mentioned that both folders on your Mac show as aliases that go nowhere.

 

Have you tried the steps my colleague @Hannah suggested right here? If not, can you give that a go? 

 

I'll be happy to know how things turned out! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

2 Replies 2

Megan
Dropbox Staff

Hi @Kallisti05, let's jump right into this! 

 

You mentioned that both folders on your Mac show as aliases that go nowhere.

 

Have you tried the steps my colleague @Hannah suggested right here? If not, can you give that a go? 

 

I'll be happy to know how things turned out! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Kallisti05
Explorer | Level 4

Hi Megan

 

Yay thanks I now have 2 empty folders called "Documents" and "Desktop", which I have populated from a backup. Sorted.

 

Step 2 is irrelevant to me:

"2) If the computer backup has been successful, then you should be able to simply open Finder, go to your Dropbox folder, and click on the Mac folder."

- as I am not backing up, do not wish to, nor do I want to have any of my my Mac folders in my Dropbox.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Kallisti05 Explorer | Level 4
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?