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Virus on my pics

Virus on my pics

Biska
New member | Level 2
Go to solution

Dear I have a problem with my account, something was happened and I can not see my pics anymore, on every picture is exension xmivuvbd and picture is unopenable. What can I do?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Hi @Biska, thanks for bringing this to our attention.

 

It sounds like your files have been affected by ransomware on your computer.

 

You can follow these steps to recover your previous version of the files.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Jay
Dropbox Staff
Go to solution

Hi @Biska, thanks for bringing this to our attention.

 

It sounds like your files have been affected by ransomware on your computer.

 

You can follow these steps to recover your previous version of the files.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Biska
New member | Level 2
Go to solution

Hi, I`ll try when i came home

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    Biska New member | Level 2
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    Jay Dropbox Staff
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