Where are my files? Can you help me restore them?

[bella221]

I've been using dropbox since 2011 (two or three computers).

I've had to change computers but when I tried to recover my dropbox it was empty!

The files in it are extremely important and I've never had this problem before.

Can you help?

Thanks

Arabel

[Mark]

What does www.dropbox.com/events show @bella221 ?

[bella221]

Thanks for replying but it still doesn't tell me where my files have got to... I'm a translator and a lot of my work is in there plus work I manage for my Rotary, etc. I desperately need them!

I followed all the instructions to the letter, so why did I get a new accounty when I already had one?

Arabel

[Megan]

Hi @bella221, happy Tuesday! 

Can you specify if you saw the name of the files you're looking for in the events page? 

However, if you opened a new Dropbox account, then there's a high chance the content you're searching is on the account you used before. Have you looked into that? 

[bella221]

Sorry Megan,

What is the events page? since I signed in on the new computer, I have a blank box with no files in it...

Bella

[Walter]

Hey @bella221, sorry to jump in, but is it possible that you're looking at the wrong account?

Do you happen to have another Dropbox account, associated with another email address of yours perhaps? 

When it comes to the events page, it's the place where all uploads, edits,  and deletions are normally logged. 

[bella221]

Tried that but it says the account doesn't exist...

[bella221]

Ah I see for the events page...

There's nothing on it except

Getting started (pdf)

VIN (word)

Public and Photos are both empty

[Hannah]

Hey @bella221, let me jump in here as well and say that if any files are still saved in your account, they should all appear on your 'all files' page.

If you did have these files, but they got deleted at some point, more than 30 days ago, I'm afraid you won't be able to recover them now.

Sorry we can't be more helpful with this. 

[bella221]

OK, maybe I should explain a little more.

Last Thursday, June 30, I was happily translating away when my screen went blank and sparks and smoke started coming out of one side of my computer.

I quickly called a computer geek friend who had a look and said the computer was dead.

We went off to buy a new one.

Two days later I started installing material on the hard disk that my friend had extracted.

Ah, of course, I must recover my Dropbox files, I thought. So I duly typed in all info and was horrified to see that the events page was completely blank and all my files had gone. They hadn't been deleted and it had only been 5 days since the computer fire.

I reckon my files are still there somewhere but how I get at them is another question. Anyone got any ideas?

Thanks for any help you can give me. I really hope to recover the files as Dropbox is where I store my day to day work, my translating and billing and various other things, including files for a club I belong to. I reckon I've lost about 3 months work!Bella