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Why am I being asked for admin permission when I delete files and folders?

Why am I being asked for admin permission when I delete files and folders?

Bill47pi
New member | Level 2

I'm the only user of my computer and when I try to make a deletion I'm told I need administrator permission.  

4 Replies 4

Not applicable

Hello @Bill47pi!

 

If you are using the desktop app, I recommend that you uninstall it and then reinstall it. If you are using https://www.dropbox.com, then I recommend that you clear your browser cookies and cache. I have provided step-by-step instructions, below:

 

How to Clear Browser Cookies and Cache

Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More (the three dots)
  3. Click More tools then
     Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

Firefox:

  1. Click the menu button and select Preferences.
  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
  3. Click the Clear Data… button. The Clear Data dialog will appear.
    • Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.
  4. Click Clear.

 

I hope this helps!

 

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gapoe111
New member | Level 2

I established a dropbox account today. I transferred a file that is very large (2GB) I wish to remove the file from Dropbox. But it says I need permission from myself I guess to delete it. How can I remove this file? I'm the only one with access to it.

Hannah
Dropbox Staff

Hey @gapoe111, thanks for reaching out to us.

 

Can you please give us a bit more info on how you added the file to your Dropbox?

 

Did you add a shared folder that someone else invited you to?

 

If you can also send us a screenshot of the error, that'd be really helpful too.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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gapoe111
New member | Level 2
Actually I was able to delete the file myself. It was quite easy once I navigated the web site (which was not easy). Thanks for your prompt reply to my email.
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  • User avatar
    gapoe111 New member | Level 2
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    Hannah Dropbox Staff
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    anonymous Not applicable
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