Why did all of my files disappear?

[Mark H.2]

A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?

[Daphne]

Thanks for joining us here @motleytwins!

I'm sorry to hear about the frustrations you've had with this, I'd be more than happy to help with this.

Since you mentioned you're on a paid subscription, you should have access to the Dropbox Rewind feature. You can use this to rewind just a folder or even your whole account to a previous state.

If you've made some recent edits though that you don't want to lose, I'd suggest checking out your Events page as you'll be able to restore an event instead which might contain many deleted folders for example.

I hope this helps, let me know how it goes - thanks!

[Nanalin1]

I have experienced the same thing.... at least 50 folders still remain on my computer, but the contents of my folders, which were hundreds of files, disappeared!!! I had not made any changes to my account and i do not share my computer files with anyone... countless hours and lots of hard work wasted!!!

[Daphne]

Hi there @Nanalin1, I'm really sorry to hear about this!

Could you take a look at your Events page here to see if you can locate any deletion events or anything that would explain what you're experiencing there?

If the files have been mistakenly deleted, can you try restoring the files with the steps outlined here?

If you get any errors in the process, please send me a screenshot (excluding any personal info).

Let me know what you find!

[trjr]

I was using my dropbox account and had lots of files. I recently forgot my password and needed to get on urgently, after trying multiple times and not receiving a password, I used the google sign in option( used the same email address I always used for dropbox) . Signed in and all my files were deleted like I made a whole new account. now I cant recover anything and all my files are non existent.  Please help !

[Megan]

Hi @trjr, thanks for posting to our Community! 

It sounds like you created a different Dropbox account.

Can you check your events page, and let me know if you see any deletions there?

Cheers!