Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hi @shiran12, thanks for messaging the Community!
This is currently possible for users on the new version of Dropbox Paper, as the files themselves are stored in the Dropbox file structure.
If you need any further assistance, please let me know!
Thanks, Jay - the support hasn't mentioned anything like that so far. How do we get the new version then? When I hover over create there's still no Paper to choose from the list so I'm still using the old one it seems.
Currently the rollout for the new version of Paper is ongoing. You could try requesting this from the support agent you're in contact with.
Hi @shiran12! Sorry for jumping in.
Do you mind sending over the ticket number from your convo with our support, so that I can also take a look?
Sure: Ticket no. 19975515
I would just like to file the dropbox papers in our actual dropbox team folder and apparently we haven't been upgraded to the new version where that's possible so we'd like that upgrade as soon as possible, that would be great. Thanks!
Hi @shiran12, thanks for sending over your ticket number.
I can confirm that as my colleague @Jay mentioned, the rollout is still ongoing. However, we don't have a set timeframe as to when that'll fully take place for all of our users.
I hope this clarifies.
For more info on available support options for your Dropbox plan, see this article.
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